1. Data Controller
Data Controller: VNC – Virtual Network Consult AG, Poststrasse 24, 6302 Zug, Switzerland. Contact: info@vnc.biz. We are committed to protecting your personal data and respecting your privacy rights in accordance with the Swiss nFADP (Federal Act on Data Protection) and the GDPR (General Data Protection Regulation).
2. Types of Personal Data Collected
We collect the following categories of personal data:
- Contact information: name, email address, postal address, telephone number
- Account information: username, password (encrypted), account preferences
- Usage data: IP address, browser type, pages visited, time spent, referral source
- Device information: device type, operating system, unique identifiers
- Communication data: correspondence, inquiries, support requests
- Payment information: billing address, payment method (processed securely by third parties)
3. Legal Basis for Processing
We process personal data based on:
- Your consent (explicit or implicit)
- Contract fulfilment (provision of services)
- Legal obligations (compliance with laws)
- Legitimate interests (security, fraud prevention, service improvement)
- Legal claims (establishment, exercise, or defense of legal claims)
4. Use of Personal Data
We use personal data for the following purposes:
- Account management and authentication
- Service delivery and support
- Communication and customer service
- Marketing and promotional activities (with your consent)
- Analytics and usage monitoring
- Security and fraud prevention
- Compliance with legal obligations
- Improvement of services and user experience
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Typically: account data is retained during your active membership and for 3 years thereafter; transaction data is retained for 7 years (legal requirement); marketing data is retained until you unsubscribe.
6. Data Sharing and Transfers
We do not sell personal data. We may share data with:
- Service providers (payment processors, hosting providers, analytics services)
- Legal authorities (when required by law)
- Business partners (with your consent)
- Successors (in case of merger, acquisition, or bankruptcy)
International transfers are made only when adequate safeguards are in place, in accordance with the GDPR and Swiss law.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
- Lodge a complaint with supervisory authorities
To exercise these rights, contact info@vnc.biz.
8. Security Measures
We implement industry-standard security measures to protect your personal data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and role-based permissions
- Regular security audits and assessments
- Incident response procedures
- Employee training and confidentiality agreements
However, no security system is impenetrable. We cannot guarantee absolute security.
9. Third-Party Services and Cookies
Our website uses analytics and tracking technologies. Please see our Cookie Policy for detailed information on cookies, web beacons, and similar tracking technologies. Third-party services may have their own privacy policies.
10. Contact and Supervisory Authority
For privacy questions or complaints, contact info@vnc.biz. Supervising authority: Swiss State Secretariat for Economic Affairs (SECO) and the competent cantonal authority for Zug.
Last updated: 2026