The comprehensive ticket management module of VNCproject gives you a quick overview of all current tickets and tasks. Color codes and a ticket overview sorted by priority, (sub-)project, assignee make it easy to distinguish important or urgent tickets from ones that can wait. That’s how VNCproject helps you to focus your time on what is crucial for your project’s success.

VNCproject can be extended with several modules to extend its features: Timesheets, Roadmaps & Meta Roadmaps, Helpdesk / VNCproject ITIL – Intelligent support and ticket management, based on ITIL guidelines, including a comprehensive knowledge base, Agile Board & Achievements, EVM – Earned Value Management, VNCproject Recruitment, Performance Ranking, My Calendar, Time Overrun Report & Scrum Statistics

Supports different stakeholders in an organisation with the selection of new team members and enables the collection and presentation of the following data: Job Position, Job Description, Applicant management with recruitment stages, Assessment with evaluation of skills and skill levels (resulting in a score for the applicant regarding a specific position), skill levels with granular assessment and adjustment for each position during the recruitment process and a talent pool.

VNCproject allows you to create tickets from any email application. This feature could be especially useful for you, enabling you to create new tickets on the fly, in order to inform your service desk of bugs that have to be fixed or new features that have to be implemented.

MRP allows team members and management to have a “meta” (birds eye) view on selected meta tasks, versions and tickets from an unique perspective (such as: product finishing, new features, innovation drivers, etc.). We offer you a lot of useful information in the meta roadmap view such as: Name and description of Meta Roadmaps, Meta Tasks with scope, Ticket ID & subject, Progress bar, Time planned (ETA) and time left to finish (OTA) the given ticket, task and target version, assigned team members. The goal: Get the big picture to get organized, structured and thus efficient! And make sure that you focus on the really important stuff to deliver results on time.

Within VNCproject a professional Help Desk Issue Tracking-System is implemented, which is based on ITIL Best Practices. This System supports various issue types and the escalation from an issue to a problem to a change request. Furthermore the modifiable Issue Workflow can be customized for any kind of SLA, escalation routine, team and role structure.

The Agile Board has the goal to promote the self-organisation of team members. The advantages in the planning & distribution of tasks are: clear presentation of all tasks planned for a particular day per employee; team members or supervisors can see which tasks a team member has already planned for a particular day; tasks to be assigned can thus take the existing workload into account and consider the capacity available per day (in hours) set by the employee. The relevance of tasks and Estimated Time is visible, you can drag and drop tasks to make rescheduling as easy as possible. Weekly and daily capacity as well as the working time already spent (number of hours) are clearly displayed and tickets (tasks) can be edited directly from the Agile Board.