The comprehensive ticket management module of VNCproject gives you a quick overview of all current tickets and tasks. Color codes and a ticket overview sorted by priority, (sub-)project, assignee make it easy to distinguish important or urgent tickets from ones that can wait. That’s how VNCproject helps you to focus your time on what is crucial for your project’s success.

With the Gantt charts in VNCproject you have the power to monitor your project performance and to enable reliable time planning. Within the Gantt tool in VNCproject you can modify the view by zooming in or out to have a better overview over a certain period of time. Integrated drill down functions provide you with further details on a specific ticket or project phase.

VNCproject can be extended with several modules to extend its features: Timesheets, Roadmaps & Meta Roadmaps, Helpdesk / VNCproject ITIL – Intelligent support and ticket management, based on ITIL guidelines, including a comprehensive knowledge base, Agile Board & Achievements, EVM – Earned Value Management, VNCproject Recruitment, Performance Ranking, My Calendar, Time Overrun Report & Scrum Statistics

The Calendar view within VNCproject provides you with a more focused view of all tasks that have to be handled within the next days – or within a given time frame, regardless of their importance. This makes it easier for you to focus on assignments that come with a defined due date.

VNCproject allows you to create tickets from any email application. This feature could be especially useful for you, enabling you to create new tickets on the fly, in order to inform your service desk of bugs that have to be fixed or new features that have to be implemented.

VNCproject automatically informs you via email as soon as the status of tickets, which are assigned to you or which you monitor, changes. Notifications are also sent out to your mailbox when new tickets have been created and assigned. Moreover you have the option to follow specific tickets, users, groups or projects and then also get notified by email as soon as the status of any of these items changes.

MRP allows team members and management to have a “meta” (birds eye) view on selected meta tasks, versions and tickets from an unique perspective (such as: product finishing, new features, innovation drivers, etc.). We offer you a lot of useful information in the meta roadmap view such as:
Name and description of Meta Roadmaps, Meta Tasks with scope, Ticket ID & subject, Progress bar, Time planned (ETA) and time left to finish (OTA) the given ticket, task and target version, assigned team members.
The goal: Get the big picture to get organized, structured and thus efficient! And make sure that you focus on the really important stuff to deliver results on time.

The Agile Board has the goal to promote the self-organisation of team members.
The advantages in the planning / distribution of tasks are: clear presentation of all tasks planned for a particular day per employee, team members or supervisors can see which tasks a team member has already planned for a particular day, tasks to be assigned can thus take the existing workload into account and consider the capacity available per day (in hours) set by the employee, the relevance of tasks and Estimated Time is visible, you can drag and drop tasks to make rescheduling as easy as possible, weekly and daily capacity as well as the working time already spent (number of hours) are clearly displayed and tickets (tasks) can be edited directly from the Agile Board.

Performance Ranking helps to evaluate the performance of team members with Key Performance Indicators (here called KPIs) as basic analytical measurement values. The following ratios are used and can be adapted to your scenario: number of ticket reassignments, number of time adjustments, number of Spent Time Adjustments, time overrun percentage and the number of all tickets with time overrun (or underrun) in percent in detail.